Do you have bad luck on the road and you can’t continue cycling? Sorry to hear that! But don’t worry, we’ll help you get back on track quickly with the right information.
Please let us know and provide the Bicycle ID (you can find this number on the bicycle sticker).
This bicycle belongs to o2o Bicycle Leasing:
o2o Bicycle Leasing
Burggravenlaan 31
9000 Gent
Tel: 09 296 40 12
Email: services@o2o.be
Then call directly our breakdown assistance partner VAB:
You will find the phone number in myo2o Biker (provided that Breakdown assistance is active for your bicycle).
More info in our Breakdown assistance Service sheet.
If the VAB road guard cannot make your bicycle roadworthy again on site, you can transport your bicycle free of charge. VAB takes your bicycle (and you) to the place most suitable for the repair.
Have you fallen, had an accident or have you been the victim of vandalism?
First, check if your damage coverage is activated.
Then use your damage cover and collect the documents for your claim.
If a third party is involved in the damage, always fill in a European collision form. You don’t have this at your disposal? Contact the police and make them file a police report or road accident certificate. Be sure to state the details of the third party and the frame number of your bicycle on this certificate.
If information from the Insurance company is required, please fill in the following details:
You can find the complete procedure under ‘Services – What to do in the event of an accident or damage‘.
Is your bicycle stolen or do you need a repair or major maintenance?
Do you want to call on your civil liability or your extra warranty insurance?
Go to myo2o Biker and find all the details.